Digital Product Delivery Terms
1.1 Instant Access
All virtual membership products are activated immediately upon successful payment:
– System automatically sends an activation email (including login credentials)
– If the email is not received within 5 minutes, please check your spam folder or contact support
1.2* Technical Issue Resolution
In case of system issues preventing access:
→ Provide 48-hour emergency technical support (in working hour)
→ If unresolved within the timeframe, extend membership validity (compensation = downtime × 2)
1.3* International User Access
Access may be restricted in certain countries/regions:
– Provide VPN usage recommendations (not responsible for bypassing restrictions)
– No refunds for access issues due to regional
1.4* Account Migration
When switching devices:
① Log out from the original device
② Activate on the new device using the same credentials
③ Maximum of 2 devices per account (exceeding this limit will result in automatic suspension)
Digital Service Refund Rules
2.1* Trial Period Guarantee
All membership services include:
▸ 3-day no-questions-asked refund (if core features are unused)
▸ Refund requests require a usage explanation
2.2* Special Refund Cases
Full refunds are available for:
① Continuous 72-hour service unavailability
② Core features significantly differ from advertised
③ Major policy changes without user consent
2.3* Partial Refunds
For partially used services:
– Refund based on remaining validity period
– Deduct the value of used features (see pricing table)
2.4* Refund Processing Time
Upon receiving a request:
→ Confirm within 72 hours
→ Complete review within 3 business days
→ Refund within 7 days via the original payment method
2.5* Non-Refundable Cases
No refunds for:
– Post-trial period usage
– Service interruptions due to user device/network issues
– Account suspension due to policy violations
Virtual Service Data Protection
3.1* Usage Data Collection Scope
We only collect:
– Login timestamps/IP addresses
– Email address
– Feature usage frequency
– User feedback content
3.2* Data Storage Security
Using AES-256 encryption:
① All data transfers are SSL encrypted
② Sensitive information is anonymized
③ Regular security audits (quarterly)
3.3* Third-Party Services
We share necessary data with:
– Payment gateways (Stripe)
– Email services (Mailchimp)
– Analytics (Google Analytics)
3.4* User Data Rights
You can:
→ Export personal usage data (CSV format supported)
→ Request deletion of non-essential information (transaction records retained)
→ Opt out of behavioral data collection (some features may be limited)
3.5* Data Breach Response
In case of a breach:
– Notify affected users within 72 hours
– Provide 1 year of free credit monitoring
Virtual Membership Usage Guidelines
4.1* Account Security Responsibility
Users must ensure:
① Do not share login credentials
② Regularly update passwords (recommended every 90 days)
③ Report anomalies immediately
4.2* Usage Restrictions
Prohibited activities include:
– Using the service for illegal purposes
– Bulk registration/use of bots
– Reverse engineering/cracking software
4.3* Service Modification Rights
We reserve the right to:
→ Adjust feature modules
→ Modify service pricing (with 30 days’ notice)
→ Terminate services (with compensation for remaining value)
4.4* Dispute Resolution
All disputes are prioritized through:
▸ Online mediation (FairClaims)
▸ Small claims court (for claims <$5,000)
▸ Jurisdiction in Oklahoma courts
4.5* Minor Clause
Users under 18 must:
– Provide guardian consent
– Use guardian accounts for payment
– Accept additional usage restrictions
update: Feb 2025